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Entergy Announces Expansion of Louisiana Customer Service Center

Entergy Corporation is tripling the number of customer care representatives at one of its Louisiana contact center as part of its commitment to providing high levels of service and communication to its 2.9 million utility customers across four states.

The project will generate approximately 171 direct new jobs while allowing Entergy to keep 53 jobs. According to Louisiana Economic Development, the project will create 93 indirect jobs, for a total of 264 new jobs in northeast Louisiana.

“Entergy’s expansion of its West Monroe customer service center demonstrates a strong commitment to communicating effectively with its 1.1 million utility customers in Louisiana,” Gov. John Bel Edwards said. “With a presence in nine out of every 10 parishes in our state, Entergy plays a key role in supporting Louisiana’s emergency response and community recovery efforts after severe weather events. This announcement is good news for the state’s 2022 hurricane season preparations, and good news for the economy of Louisiana’s Northeast Region.”

Employees at the expanded contact center will be responsible for providing service to residential and commercial Entergy customers in Louisiana, Arkansas, Mississippi, and Texas.

“At Entergy, our customers and communities are at the heart of everything we do, and that’s why we’re so proud to announce the expansion of our contact center in north Louisiana,” said Entergy Louisiana President and CEO Phillip May. “Oftentimes, the first experience a customer has with our company is with a representative over the phone, and we want that experience and every experience after it to be seamless and positive. We’re always looking for ways to better serve our customers and provide job opportunities for people in our communities, and this expansion is just another way we’re working to improve customer service and the quality of life in the towns and cities we call home.”

In addition to increased staffing, the company will use enhanced training to connect customers more efficiently to a representative qualified to provide quick resolutions during day-to-day interactions as well as during weather events.

“The City of West Monroe is thrilled to learn Entergy will be expanding its contact center operations in West Monroe,” West Monroe Mayor Staci Mitchell said. “We believe this significant addition of quality jobs will drive economic growth in our area. Entergy plays an important role in our community’s overall growth, economic development and quality of life. We thank them for investing in our community and helping to create a more vibrant local economy.”

The state of Louisiana offered Entergy a comprehensive incentive package that included the services of LED FastStart, the nation’s top statewide workforce development program for the past 12 years, to secure the company’s contact center expansion in West Monroe.

Follow this link to explore job opportunities at the Entergy West Monroe Contact Center.

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